Punta Canfali

 

HOBEC WISHES UNAGUERRA WITH THE BRITANICS

The hotel patron, HOSBEC, seems to want to start a «war» against the British who come to our city to spend seasons. The UK is the main market for attracting visitors that we have for decades and throw away this important core of tourists is an outrage.

THE PRESIDENT OF HOSBEC

Prudence and wisdom is what Hosbe must impose, although, well looked at, with the president he has, Toni Mayor, I do not think he will succeed because his lack of business maturity will prevent it.

In any case, the act of «shielding against the picaresque of British law firms» is very exaggerated, since, at least I believe it, the complaints of the British about some of the Hosbec’s could be real and the clients, in this case, They would have every reason to intervene their lawyers. Everyone, or almost everyone, knows the ways to lead HOsbec and the repercussions, including labor, they are having. It is not surprising, in any way, that in other aspects of the assistance and treatment the client is also acting in a negative way.

What is clear that this project of Hosbec will bring negative consequences to Benidorm in the UK market.

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Read on ABC

THE HOTELS FOLLOW THEIR BRITISH CLIENTS TO DISABLE FALSE COMPLAINTS

J. L. FERNÁNDEZ – ABC_alicante Alicante01 / 05/2017 09: 51h – Updated: 05/02/2017 10: 06h. Saved in: Spain Comunidad Valenciana

Benidorm hoteliers are resorting to imaginative measures to arm themselves in some way against the rogues of British law firms who have taken thousands of euros from them for months with false accusations of claims from clients pretending to have suffered food poisoning. And they are becoming a kind of «followers» of the tourists they host.

One way to heal yourself in health is to keep track of every visitor staying after he’s gone, «the comments he makes, for example, on Booking or his ratings on social networks, about how he’s been through His stay «, explains the president of the association of hoteliers of Benidorm and district, Hosbec, Toni Mayor. «The person always leaves a trail on the Internet for three or four months after leaving, so we know if he had a complaint or not,» he adds.

Obviously, the sector is scalded with this unforeseen economic drain, fomented by ambulatory legal bars that offer from vans circulating in the streets of Benidorm «free vacation» with these fraudulent claims. «You have to be on top of the client, take note that you have not asked for a doctor, you were not unwell at any time» and keep this information in a customer registry book, explains Mayor.

Other precautions in the same line are to pass a form to the client to comment «if you had a good time», although this protocol does a private hotel, Or record the consumption of alcoholic beverages. If the tourist took drinks, he could hardly be sick with gastroenteritis, for example.

They have not gone to the extreme, that is, to look for towels with blood in the rooms, as it spread. «That is an exaggeration,» was the denial of the president of Hosbec.

Pressure of tour operators

In addition to this database internally, hoteliers have moved strings with their booking providers and several major tour operators have lobbied in the UK for a legal modification of this regulation allowing to report «with a blank check, without any evidence , Nor medical certificate «, assures Mayor.

These complaints to the British authorities appear to be taking effect to curb a business that reports up to 5,000 euros to these law firms for every claim.